Our client wished to relocate staff to a new Call Centre some 5 miles from their current location. There was concern that some staff might leave as a result of the change. To get staff involved in taking ownership for their new base, AWA designed and facilitated an innovative process involving a team of Champions from the Call Centre in undertaking research. Surveys, internal research and external visits were used to capture feedback and ideas using video as means of recording and sharing the findings.
AWA worked with the Champions to produce a video brief as well as a more conventional documented brief which was used toguide the design. AWA led a number of design workshops with interior designers to ensure that the brief met user requirements and worked with transport specialists to overcome perceived weaknesses in the transport infrastructure. The client has reported that there has been minimal attrition due to the move and that staff are looking forward to their new workplace.
