From their review of over 800 papers our researchers identified 6 factors that are associated with Knowledge Worker productivity. Most of the research related to the productivity of Knowledge Worker teams, but many of the findings can be translated to apply to organisations, divisions or units. Here’s the second factor: Perceived Supervisory Support.
In answering our second research question: What is known in the world’s academic research about the factors associated with Knowledge Worker Productivity? From their review of over 800 papers our researchers identified 6 factors that are associated with Knowledge Worker performance. Most of the research related to the productivity of Knowledge Worker teams, but many
Many researchers around the world have been in search of a ‘Holy Grail’ measurement of Knowledge Worker Productivity for many years. Whilst the measurement of work in manufacturing and service organisations is relatively straightforward using measures of output per unit of resource like ‘calls per agent per hour’ or ‘units per week’ or ‘cost per unit’, these are increasingly in appropriate for Knowledge based businesses and in fact have a potential to destroy corporate value.
The term ‘Knowledge work’ was originally coined by the great Peter Drucker in 1956. Even back then he saw the emergence of new forms of organisation that relied on the creativity, ingenuity and competence of a new breed of workers, Knowledge Workers, people who ‘think for a living’. The outputs of Knowledge Workers are often
Whilst the world has focussed heavily on the asset productivity of offices over the last 30 years, reducing the cost of offices per head, often using agile working as a tool for achieving this, it’s becoming clear that the mobility afforded by the latest technology products can be used to aid Knowledge Worker productivity.