Andrew Neale - Head of Facilities Management - Marks & Spencer
When Marks & Spencer decided to use its relocation from its traditional Baker Street Headquarters to a new building at Paddington Basin to signal change, everyone knew there would be challenges. Andrew Neale tells the story of how M&S used the relocation to improve business performance and bring about a lasting change in culture.
About Andrew Neale
Andrew has worked for M&S for 25 years in a variety of roles and is responsible for all M&S? UK offices and stores. Within M&S? relocationfrom Baker Street to Paddington, Andrew was responsible for the internal layout design,service delivery redesign and process changes along with redesign of the service delivery model and outsourcing operational services.
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