Presentation by: Kevin Horgan - Teleworking Manager - The AA
To cope with peaks and troughs in call traffic, the AA implemented what is now one of the UK's largest home-based call centres centred on its core office at Cheadle Hulme, Cheshire.
Download Kevin's presentation slides he presented at our conference ' Shaping Tomorrow's Workplace' on 22 March 2006, where he explained what triggered his company's transition to the home-based call centre, how it really works and shared the practical experiences he has had in managing a 'virtual' organisation.
