A Practical Process for Designing Workplace Experiences
An intensive workshop for leaders in Real Estate, FM, Workplace, HR & IT (occupiers only) taking an advanced approach to the creation and management of the modern workplace.
When: 10:30-15:30, 19th September 2018
Where: Reward Gateway, London W1
*Register your interest at the bottom of the page
1. To explore the many dimensions of a ‘workplace experience’ and why they matter
2. To give delegates a process for developing a Workplace Experience Brief
3. To provide delegates with a radically new, practical and holistic process for designing and delivering ‘workplace experiences’
4. To identify the new players within the project team needed to design experiences
5. To learn lessons from Reward Gateway’s process and thinking, which produce a workplace experience geared to deliver real business value
Whilst there is increasing talk of ‘workplace experience’ there is little real substance to show how to truly deliver experiences that generate demonstrable business value.
At AWA we’ve undertaken a 2 year programme of research on ‘Designing and Managing Workplace Experiences’ on behalf of Interserve, the UK FM company. Our workshop is based on the outcomes from the study.
10:30 – Welcome & Introductions
10:45 – The brain, the senses and ‘experience’
11:15 – Developing an Experience Brief & the role of the Workplace Experience Guardian
11:45 – The 6 step process for designing workplace experiences – case exercise
12:30 – Lunch
13:15 – Bringing the process to life
14:00 – Case Study: Reward Gateway, Catrin Lewis
15:15 – Wrap up and future PIN events – close at 15:30
Founder & Managing Director, AWA
Understanding and Delivering Workplace Experiences
Andrew is recognised as one of the UK’s leading thinkers on the evolution of work and the workplace. Since founding AWA over 25 years ago, Andrew has worked at strategic level with many organisations including Merrill Lynch, RBS, Network Rail, Santander, Unicef UK, Welcome Break, Willis Towers Watson, The Home Office and The Cabinet Office to support them in improving the performance of their workplace portfolios.
Over the last 2 years Andrew had led AWA’s research into the design and management of ‘workplace experiences’ on behalf of Interserve, the UK FM company. The research built on AWA’s existing research base on Knowledge Worker Productivity and captured learnings from academic research on designing consumer ‘experiences’ along with case studies from the consumer world. These have been applied to the world of workplace design and management.
Andrew has been closely involved in the Workplace PIN since its inception and has also directed other research projects on managing the agile workforce and cognitive fitness.
Senior Associate, AWA
Developing the Workplace Experience Brief
Colombine is a cognitive engineer by training and holds a PhD in human interaction, a masters in human factors and cognitive engineering and degrees in cognitive science and computer science.
Prior to joining AWA in 2016 she worked in the automotive, pharmaceutical, and energy sectors and brings a solid research background and extensive experience as a university lecturer. In her last role as an ergonomics and human factors consultant she delivered her expertise for a variety of projects, including workplace design and workstation assessments for the finance and insurance sectors, human error reduction analysis for the automotive industry and accessibility audits for property developers.
Head of Global Engagement & Internal Communications, Reward Gateway
Workplace Experience Design Case Study
Reward Gateway has purposefully designed its London office to embody what the company strives to help its customers achieve every day: to attract, engage, and retain employees.
Every meticulous design detail and splash of colour is infused with positivity to remind staff and visitors of the company’s core values: to work hard, own it, think global, speak up, push the boundaries, love your job, delight your customers, and be human.
Catrin will share the story of how the workplace design evolved and take us on a short tour of the building.
Transition Group Programme 2018-2019
Stepping Stones to the Future
This programme focuses on the changing role of the workplace and workplace management, which are undeniably evolving as critical business tools. It will help leaders in CRE, FM, HR and IT to evaluate their management of the workplace – delivering strategies, tactical approaches, tools and techniques at the forefront of workplace management thinking.
Workshops will feature insightful case studies and all will include experienced speakers working in the thick of these important developments. Attendees will receive a CPD certificate.