We're experienced change management consultants

We’ve delivered successful change management programmes for some of the world’s biggest brands. 

See how we can help you.

What we do as change management consultants

We deliver transformative workplace change management programmes to support your business. Well-defined objectives and a determination to engage staff are at the heart of our work.

When people have been doing things the same way for long periods of time, it becomes difficult to change their behaviour. Habits become ingrained and are quickly picked up by new recruits. We’ll help your organisation to start afresh.

How we transform businesses through change management

We’ve developed an innovative toolkit for facilitating interactive workshops that empower staff to feel they are part of the solution. Our approach is underpinned by science and our actionable strategies are designed to meet the needs of your people, your teams and your organisation as a whole.

But we know that even the best solutions will be unsuccessful long-term if the changes can’t be sustained. We don’t let this happen. By listening to concerns and communicating clearly and regularly with all employees, we ensure everyone buys into the process and acknowledges the need for change. Extensive training is provided for internal ‘change champions’, who are encouraged to discuss the change programme with colleagues and explain how it will benefit everyone at the company.

No workplace change management programme is the same as we tailor our process to match your specific needs. However, here’s an overview of what our programme looks like:

  1. Define clear goals with senior leaders and understand the motivation for the change. Ensure all possibilities are considered and answer the unanswered questions.
  2. Establish the facts on the ground. Until we know the truth in the mind of employees, we won’t know how to bring them on the change journey.
  3. Help people to understand the change process.

Graph of the change process4. Recruit and train a community of influential and open-minded change ambassadors.

5. Report to senior management about the success of the change programme and explain how it can be sustained.

Why begin the change management process?

Every business leader knows that if you’re staying still, you’re falling behind. Just ask Kodak. Yet every year businesses waste millions on failed attempts to introduce long-term change. The best solutions are almost impossible to identify and implement internally. They require independent, external expertise to assess what’s working, what’s not and the best way forward.

What makes us the leading change management consultancy?

  • We understand the challenges your business faces, but don’t arrive with pre-conceived solutions.
  • Our bespoke approach is always customised to match the needs of your organisation.
  • Our in-depth knowledge of neuroscience and our decades of experience make our agile team experts in the field.
  • We’re independent and have associates and offices across the world, so we can be relied upon to deliver industry-leading advice that incorporates local sensitivities.
  • We are focused on transforming the world of work and our track record speaks for itself. For example, we saved WTW $100m per year. Find out how we did it and learn about the change management services we have provided for other organisations by reading the case studies below.
Case studies
Image of aerial view of city
Picture of station
Image of people working

Client Testimonial

“Leading a major change management project in complex international organisation is challenging undertaking. I knew it would involve multiple stakeholders, take wide-ranging collaboration and that we would need some expert, confident experience to help steer and deliver it. AWA has provided that, not by steaming in and dictating how things should be based on their ideals, but by listening to us, learning, understanding and advising. I have enjoyed working closely with them on this project. I have felt supported, they have always been available to discuss challenges and options and have always responded promptly, constructively and positively with solutions and alternative ideas for consideration.”

Tom Crame Head of Global Workplace, Amnesty International

“Mintel has worked successfully with AWA for over a decade on several major projects. We chose them for their expertise and experience at the cutting edge of understanding workplaces. They lead the industry with well-crafted research to understand the dynamic workplace landscape and help solve the real-world issues of operating successfully in a changing world. Along with data and insights they bring practical processes that involve everyone from grass root team members to the most senior executives, developing effective change to meet all parties’ goals. They have become trusted advisers around not only workplace matters but in behavioural change.”

Peter Haigh Chairman, Mintel

“We have worked with AWA for more than five years and value the collaborative partnership we have with them. They have supported the ongoing evolution of our workplace, providing deep insights and extensive expertise. With their help, we’ve been able to create a transformational space which supports our hybrid working approach and transforms our culture and ways of working to become more agile and innovative. This helps us recruit and retain the best talent, which supports our core purpose of funding research to save lives. None of this would have been possible without the help of AWA.”

Kerry Smith Chief People Officer, British Heart Foundation

“AWA has been a great resource of global data and research for us regarding agile, hybrid and the world of working. They are responsive, willing to question assumptions, and work as a partner to help us make good decisions.”

Neil Austin VP Real Estate Portfolio Management and Transaction Services, Omnicom Group

“We were really keen to understand how the learnings and behaviours of Covid enforced home working would affect the post-pandemic return of staff and in particular to our Sheffield campus as we have plans to restack and refurbish the office space. AWA’s detailed and in-depth engagement process allowed us to reach out to all levels of occupants and really understand staff perception on what will be needed to create a new working environment that would align with business requirements and where changes in behaviour, management style and space might be appropriate. Their insights also allowed us to create a blueprint of alternative space types that we’ve used to inform the repurposing of space across our nationwide estate.”

Steve Chapman Interim Head of Estates ICF Security, Estates and Information Directorate, Home Office