Bupa – redefining the workplace and implementing hybrid work
We've been working with Bupa for five years. Our first task was to come up with a new workplace design that reflected the organisation’s priorities. It also needed to deliver savings by cutting the size of Bupa’s property portfolio. We have since supported the implementation of the company’s hybrid working model, ensuring it is aligned to business objectives, staff preferences and customer outcomes.
Over the course of our collaboration, we supported the business to consolidate three buildings into one new facility in Manchester and completed the right-sizing of offices in Brighton, Staines, Bristol and Leeds.
We redefined each of Bupa’s six nationwide offices as a ‘support center’ and provided additional facilities as part of a redesign that optimized each workplace for hybrid and activity-based working in the post-pandemic era. We also suggested that if staff were encouraged to attend the office two days per week, the business could reduce the size of its real estate portfolio by 40%.