We developed a bespoke discovery process, which included our online work and productivity profiler survey, as well as focus groups for different employee populations. We also conducted HR, IT and property infrastructure reviews to assess how ready HCRG Care Group was to implement long-term flexible and remote working in each of these respects.
This research gave us a profound understanding of HCRG’s people, processes, culture, values and employee experiences. Armed with these insights, we provided recommendations for how the organization could evolve with the future of work to meet its business objectives.
One of our suggestions was to reduce the size of the company’s head office. The workplace had a population of 300 people, but we identified HCRG Care Group could reduce its floor space requirements by half by creating more collaborative work zones and switching to a hybrid work model.