The British Heart Foundation is the UK’s foremost cardiovascular research charity, with the largest chain of high street shops of any UK-based charity. Its core work focuses on funding medical research into heart and circulatory diseases, improving awareness of these issues, and shaping public policy.
In 2016 we analyzed the BHF’s workplace to help the organization’s leadership team determine a long-term strategy towards the adoption of a hybrid working model. This was to be supported by a change management program, people manager training and a workplace portfolio redesign.
Like many other organizations, the pandemic forced the BHF’s employees to suddenly work remotely. As part of the transformation process, we supported the design of the workplace in the BHF’s headquarters and optimized it for a post-Covid world of hybrid working. This has reduced the size of the charity’s headquarters to 47% of the total required by the organization in 2016.