No two people are the same, and neither are any two organizations. Each has their own culture, characteristics and processes. For this reason, we tailor our framework of behavior change initiatives to suit the specific needs of your business.
We know that everyone engaged in learning new behaviors needs to be engaged on their own terms. In our experience, our role is to ensure that every employee understands the proposed change – what it is, why it’s being done, what’s in it for them, how it will work, how the change will be made and when it will happen. This is what we call “rational understanding”.
Communicating honestly and directly with employees to explain why, how and when changes are being introduced helps them to understand and learn how they can benefit. Armed with insights into how people respond to change, our approach helps everyone to explore their own win-loss equation, ultimately helping them to “engage emotionally” and positively with the change.