The 6 Factors of Knowledge Worker Productivity: Chapter 3 – Measuring Knowledge Worker Productivity…it’s not what it seems

Many researchers around the world have been in search of a ‘Holy Grail’ measurement of Knowledge Worker Productivity for many years. Whilst the measurement of work in manufacturing and service organisations is relatively straightforward using measures of output per unit of resource like ‘calls per agent per hour’ or ‘units per week’ or ‘cost per unit’, these are increasingly in appropriate for Knowledge based businesses and in fact have a potential to destroy corporate value.

The 6 Factors of Knowledge Worker Productivity: Chapter 1 – Beyond Agile Working

Whilst the world has focused heavily on the asset productivity of offices over the last 30 years, reducing the cost of offices per head, often using agile working as a tool for achieving this, it’s becoming clear that the mobility afforded by the latest technology products can be used to aid Knowledge Worker Productivity.

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