AWA began by conducting a comprehensive workplace strategy review to define a vision for the future of work at Amnesty International. This involved workshops with senior leaders, global staff surveys, focus groups, and interviews to uncover organisational priorities and employee preferences. An audit of Amnesty’s HR, IT, and facilities infrastructure further identified opportunities for enabling more agile working practices.

The findings culminated in a Case for Change report, which outlined actionable recommendations for workplace transformation. This roadmap provided strategies for balancing flexibility with risk management while optimising physical and digital assets.

To implement this vision, AWA designed and delivered a tailored change management programme. Training workshops equipped team leaders with the tools and confidence to co-create Working Together Agreements (WTAs) within a globally aligned framework. These agreements allowed teams to customise their working practices while adhering to the organisation’s principles. Ongoing support, including follow-up sessions and tools, ensured the new ways of working were embedded successfully across the organisation.

The strategy positioned Amnesty International to reduce its London office footprint by 25%, resulting in significant cost savings while maintaining operational efficiency. Around 50% of employees surveyed reported higher productivity levels during the pandemic, underscoring the need to formalise flexible working practices across the organisation.

The change management programme achieved widespread adoption, with approximately three-quarters of Amnesty’s teams successfully implementing WTAs. Post-implementation surveys revealed a 35% increase in perceived productivity compared to pre-pandemic levels. Employees with WTAs also reported higher levels of perceived wellbeing and team performance than their counterparts, demonstrating the effectiveness of the approach in fostering both productivity and employee satisfaction.

By redefining its workplace strategy and embedding flexible working practices, Amnesty International enhanced its operational resilience, improved employee engagement, and laid a strong foundation for future success.