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Practical AI capability for FM and workplace leaders driving operational performance

Date: March 2026

Where: Online (Zoom)

Price: £950

*All registrations will be verified, and invitations will be confirmed.

How ready is your workplace function for an AI-enabled operating model?

AI is already reshaping how workplaces are planned, operated and optimised. From forecasting demand and managing capacity to improving service performance and decision-making, AI is becoming a critical capability for FM and workplace leaders.

Back by popular demand, AI in Action is AWA’s applied AI training programme designed specifically for leaders responsible for workplace, FM and real estate performance. Developed in response to strong demand from previous cohorts, the programme helps leaders move beyond experimentation and build confidence in how AI can be used responsibly and effectively across workplace operations.

This is not a technical programme. It is a practical, leadership-focused programme designed to help workplace leaders understand where AI creates value, how to apply it safely and how to integrate it into existing operational and strategic decision-making.

Who is this programme for?

This programme is designed specifically for leaders and senior practitioners in:

  • Facilities Management
  • Workplace Strategy and Operations
  • Corporate Real Estate
  • Infrastructure and Property
  • Workplace Transformation and Change
  • Operations and Business Services

It is particularly suited to leaders who:

  • Are accountable for workplace performance, cost, capacity and service delivery

  • Need to make better, faster decisions using imperfect or fragmented data

  • Want to understand how AI can support forecasting, scenario planning and optimisation

  • Are responsible for operational risk, governance and service continuity

  • Are shaping future workplace strategies in an increasingly data-driven environment

*No technical or data science background is required.

What delegates will gain?

By the end of the programme, delegates will have a clear, practical understanding of how AI can be applied across workplace and FM functions.

Participants will develop:

  • A grounded understanding of AI concepts and tools relevant to workplace operations

  • Hands-on experience using AI to support analysis, planning and decision-making

  • Practical prompt engineering skills to improve insight quality and consistency

  • The ability to identify and prioritise high-impact workplace and FM use cases

  • Confidence to work with data, assumptions and scenarios using AI-supported approaches

  • An understanding of data, risk, ethical and governance considerations in operational AI

  • A structured roadmap for applying AI within workplace and FM environments

  • Formal recognition through an AWA Institute Certificate of Completion

Meet your course instructors

Chris Gallagher - AI Strategy Consultant & Prompt Engineering Expert, AWA

Chris Gallagher is an AI strategy consultant and prompt engineering specialist with over 20 years of experience in sales, marketing, and training. He works with mid-market and enterprise organisations to design and implement AI strategies that deliver measurable commercial impact across business functions.

Andrew Mawson - Founder, AWA

Andrew is a leading pioneer, thinker and speaker on matters ‘work and place’, experienced at bringing together the worlds of artificial intelligence, business strategy, hybrid and workplace strategy,  organisational and workplace design, leadership development and change management.

Brad Taylor - Director of Consulting, AWA

He is a qualified senior HR professional with more than 30 years’ experience in the finance and professional association sectors. He has a particular focus on people strategy, workplace transformation, organisational development, culture, change programmes, and employee engagement. Brad previously held roles as People & Workplace Director for the CIPD and CIMA, as well as HR roles at Barclays Plc.

Register your interest for the programme today

AI in Action — Workplace — Register your interest

Register your interest for AWA's AI in Action Training Programme, designed specifically for Workplace leaders.

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Why AWA and the AWA Institute?

AWA is a science-based workplace and organisational research and consulting practice with over 30 years of experience supporting leaders through major shifts in how work happens.

Our AI programmes are built on:

  • Independent, evidence-based research

  • Partnerships with leading academic and scientific institutions

  • Deep expertise in workplace strategy, change management and cognitive wellbeing

  • Real-world consulting experience supporting AI transformation across global organisations

Through the AWA Institute, we bring together HR, workplace and business leaders to explore AI through a human lens, grounded in science, ethics and organisational reality.

To explore our wider thinking and consulting work, visit our AI Transformation page:

AI transformation